Return & Replacement
1. ACCEPTANCE AND CANCELLATION OF ORDERS
All orders are subject to acceptance in writing by Evergreen Group or a duly authorized agent of EGchip. Any written acknowledgement of receipt of an order shall not, in and of itself, constitute such acceptance. In the event of cancellation or other withdrawal of an order for any reason, Evergren Group will try the best to protect customers’ benefit and minimize the lost for both parties. For each single and unique order, there will be unique order number (same invoice number) with a stamped commercial invoice, issued with the head “ Evergreen Group Hongkong Limited”.
Evergreen Group Hongkong Limited is the only legal owner and operator of Chipmarkets.com
1a. Returns
Returns are normally accepted when completed within 30 days of the ship date. If EGChip agrees to accept a return, return freight charges be prepaid by customer. EGChip will not accept COD shipments. Some products may require return directly to the manufacturer. All items must be in the original packaging and in resalable condition. Contact a sales representative for a Return Materials.
1b. Counterfeit Product Prevention Clause
Only products originally shipped from EGchip or from a supplier at Evergreen Group's direction (drop-ship) will be returned to EGChip . All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Evergreen Group, the Customer certifies that the products were purchased from our company and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging (manufacturer ), in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.
2. PRICES
Orders are billed at the prices in effect at the time of shipment. Prices will be as specified by EGChip and will be applicable for the period specified in Evergreen's quote by email. If no period is specified, quoted prices will be applicable for fifteen (15) days. The catalog reflects the latest pricing information available at the time of printing. Prices shown in the catalog are subject to change without notice.
Prices are subject to increase in the event of an increase in Chipmarkets's costs or other circumstances beyond EGChip 's reasonable control.
You may contact our sales representative for quicky quotation by email : evergreen@egchip.com
3. TERMS OF PAYMENT
All payments must be made in the currency billed on the original invoice.
Credit cards accepted include major credit cards, purchase cards, and major bank debit cards including MasterCard, VISA, Diners Club, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipment of order. Payment via net thirty (30) days is available to businesses, schools, and agencies with three references or as otherwise specified by us.
Prepaid Wire Transfer/EFT/Proforma: Customers can wire the funds to our bank. After your order is placed we will e-mail a Proforma invoice which includes our bank information, the merchandise total and shipping charges. We will reserve stock for your order for 72 hours on orders awaiting funds. Orders will be canceled after 20 business days if funds have not been received. Customer is responsible for duties and taxes.
